DO GOOD SPIRITS Terms & Conditions:

  • Section 1. General Policies
  • Section 2. Retail Customer Policies

Section 1 - General Policies

Purchaser Statutory Compliance

By accepting the Term and Conditions upon purchasing distilled spirits you understand:

  • If you are shipping to a New York address to the best of your knowledge and belief, the address to receive the purchased distilled spirits is not located in a dry territory and shipping distilled spirits to the address will not violate any local ordinances.
  • If you are shipping to an out of state address, to the best of your knowledge and belief, the address to receive the purchased distilled spirits is not located in a dry territory and shipping distilled spirits to the address will not violate any local ordinances.
  • Upon the delivery of the purchased distilled spirits, a person that is at least 21 years old must sign for the delivery and I understand that the distilled spirits cannot be delivered without the verification signature.
  • Do Good Spirits is not responsible for any loss or breakage that occurs during shipping as the common carrier or shipping company that delivers the distilled spirits bears the responsibility for ensuring that your purchase is whole upon delivery, and that you received your purchased items.

Privacy Policy

We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.

Security Policy

Your payment and personal information are always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all your personal information, including credit card number, name, and address so that it cannot be read over the internet.

Section 2 - Retail Customers

Shipping Policy

Orders will be shipped within 2 – 5 business days after the orders have been placed. All shipments containing alcohol are sent via UPS or FedEx depending on the state that we are shipping to. All distilled spirits packages require a 21 year or older adult signature.

Customer Responsibility

Do Good Spirits or our shipping partner is sending out orders in good faith and it is the customer’s responsibility to ensure that the information provided for shipping is correct. If the information provided is not correct and UPS or FedEx is unable to deliver due to incorrect information, it will be the responsibility of the customer to pay for any additional charges through UPS or FedEx and they must contact UPS @ 800-742-5877 or Fedex @ 800-463-3339 and make corrections and/or alternate arrangements through the carrier.

Refund Policy

Should an order be incorrect by our doing or damaged in transit, we truly apologize in advance for the error and inconvenience. We will be happy to work with you to make things right. Please either contact us at support@dogoodspirits.com or call us at 607-498-4511, option 4.

If an order was correct, but you changed your mind and would like to return the product(s) to us for a refund, then it will be your responsibility to ship the products back to us. Once the order is returned and if the product is in the original condition when sent, then a refund will be processed. If the return is for the full order, then the refund will be processed less the amount of the original shipping charged and any applicable taxes. If the order had free shipping and the item(s) returned takes your original order to less than the terms required to meet the free shipping terms, the order will be refunded less the amount that was charged to us for shipping your product to you and any applicable taxes.

If an order was shipped in good faith and is returned to us:

FedEx or UPS makes three delivery attempts and is required to leave notification for the recipient to contact FedEx or UPS to come up with a solution to get your order to you. If the recipient does not contact FedEx or UPS to arrange for delivery, after the third attempt FedEx or UPS will return the order to our facility.

OR

If the address the customer provided is not the correct address and cannot be delivered FedEx or UPS will return the order to our facility.

Once we receive a returned order for reasons stated above, we will process a refund less the amount of shipping billed to us for the order to and from our facility. If the order had free shipping, we would also issue a refund less the amount of shipping billed to us for the order to and from our facility as the order no longer qualified for the original terms.